Refund policy
Refund & Return Policy
At Maison Vale, your satisfaction is important to us. If you’re not completely happy with your purchase, we’re here to help.
Returns
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We accept returns within 30 days of delivery.
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Items must be unused, unworn, and in their original packaging.
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For hygiene and safety reasons, earrings and personalised items are non-returnable, unless faulty.
Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed back to your original payment method within 5–10 business days.
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Original shipping costs are non-refundable, unless the item is faulty or incorrect.
Exchanges
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If you received a faulty or damaged item, please contact us within 48 hours of delivery.
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We will gladly offer a replacement or refund at no extra cost.
Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
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We recommend using a trackable shipping service, as Maison Vale is not responsible for lost return parcels.
Trusted South African Delivery
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We offer reliable and trusted delivery across South Africa, ensuring your jewellery arrives safely and securely.
How to Start a Return
Please contact us at [your support email] with your order number and reason for return, and our team will assist you promptly.