Shipping policy

Shipping Policy

At Maison Vale, we are committed to delivering your jewellery safely, securely, and on time.

Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed the next business day.

  • Once your order has been dispatched, you will receive a confirmation with tracking details.

Shipping & Delivery

  • We offer trusted and reliable delivery across South Africa.

  • Estimated delivery time: 5–15 business days, depending on your location.

  • Delivery times are estimates and may vary due to courier delays or unforeseen circumstances.

Shipping Costs

  • Shipping fees are calculated at checkout and displayed before payment is completed.

  • Any applicable duties or fees are included unless stated otherwise.

Tracking

  • All orders include tracking, allowing you to monitor your delivery until it reaches you safely.

  • Please allow up to 48 hours for tracking information to update after dispatch.

Incorrect Address

  • Please ensure your shipping address is correct at checkout.

  • Maison Vale is not responsible for delays or lost parcels due to incorrect or incomplete addresses provided by the customer.

Delays & Lost Parcels

  • While we work with trusted courier partners, delays may occur outside of our control.

  • If your order is delayed beyond the estimated delivery timeframe, please contact us and we will assist you promptly.

  • In the rare event of a lost parcel, we will work with the courier to resolve the issue as quickly as possible.

Contact Us

If you have any questions about shipping or delivery, please contact us at:
maisonvale24@gmail.com